Privacy Policy
Your privacy matters deeply to us. This comprehensive policy explains how trovaleximunari collects, uses, and protects your personal information when you engage with our self-development platform and coaching services.
Information We Collect
When you interact with trovaleximunari's platform, we collect various types of information to provide you with personalized coaching experiences and educational content. This includes information you voluntarily provide and data automatically collected through your platform usage.
Personal Information You Provide
- Name, email address, and contact details when creating your account
- Profile information including goals, interests, and coaching preferences
- Payment information processed securely through third-party providers
- Communication content when you contact our support team
- Responses to surveys, assessments, and feedback forms
- Content you create or share within our coaching tools
Automatically Collected Data
Our platform automatically collects technical information to improve functionality and user experience. This includes device information, browser type, IP address, and usage patterns within our coaching tools. We use cookies and similar technologies to remember your preferences and track platform engagement.
How We Use Your Information
Your information enables us to deliver meaningful self-development experiences tailored to your specific needs and goals. We use this data responsibly and only for purposes that benefit your coaching journey.
Primary Uses: We process your data to provide coaching services, communicate important updates, process payments, and continuously improve our platform based on user feedback and engagement patterns.
Additionally, we analyze aggregated usage data to identify trends in self-development preferences, which helps us develop better coaching tools and educational content. This analysis never identifies individual users and contributes to research that benefits our entire community.
Your Privacy Rights Under Australian Law
As an Australian-based service, trovaleximunari complies with the Privacy Act 1988 and Australian Privacy Principles. You have significant rights regarding your personal information, and we've designed simple processes for exercising these rights.
Access Your Data
Request a comprehensive copy of all personal information we hold about you, including coaching progress data and platform usage history.
Correct Information
Update or correct any inaccurate personal information through your account settings or by contacting our privacy team directly.
Delete Your Account
Request complete deletion of your account and associated data, with some information retained as required by Australian law.
Restrict Processing
Limit how we use your information while maintaining essential account functionality and legal compliance requirements.
Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with carefully vetted third parties who meet our privacy standards. Your information is never sold to marketers or used for purposes unrelated to your coaching experience.
Service Providers We Work With
- Payment processors for secure transaction handling
- Email service providers for platform communications
- Cloud storage providers meeting Australian data sovereignty requirements
- Analytics services using aggregated, non-identifying data
- Customer support platforms for assistance requests
All third-party partners sign comprehensive data processing agreements requiring them to protect your information according to Australian privacy standards. We regularly audit these relationships to ensure ongoing compliance.
Data Security and Protection
Protecting your personal information is fundamental to everything we do at trovaleximunari. We implement multiple layers of security measures designed to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
Our platform uses industry-standard encryption for data transmission and storage. All sensitive information is encrypted both in transit and at rest, with access restricted to authorized personnel who require it for legitimate business purposes. We maintain secure backup systems and regularly test our security infrastructure.
Access Controls
Employee access to personal data is strictly controlled through role-based permissions and regular access reviews. Our team receives ongoing privacy training, and we maintain detailed logs of all data access activities for security monitoring purposes.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide coaching services and comply with legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
Account Data: Active account information is retained while your account remains open. After account closure, most personal data is deleted within 90 days, with some anonymized analytics data retained for service improvement.
Financial records and transaction data are retained for seven years as required by Australian tax law. Communication records may be kept for up to three years for quality assurance and legal compliance. You can request early deletion of eligible data through your account settings.
International Data Transfers
While trovaleximunari primarily operates within Australia, some of our trusted service providers may process data internationally. When this occurs, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.
Any international transfers comply with Australian Privacy Principles and include specific provisions for data protection standards equivalent to those required in Australia. We maintain oversight of all international processing activities and can provide details of transfer arrangements upon request.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience and provide personalized coaching recommendations. You have control over these technologies through your browser settings and our cookie preference center.
Types of Cookies We Use
- Essential cookies required for platform functionality and security
- Performance cookies that help us understand platform usage patterns
- Functional cookies that remember your preferences and settings
- Analytics cookies for aggregated usage statistics and improvement insights
You can adjust cookie preferences at any time through your account settings. Disabling certain cookies may affect platform functionality, but essential features will remain available.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and best practices. When significant changes occur, we'll notify active users through email and platform notifications.
Minor updates, such as clarifications or additional examples, may be made without individual notification. We recommend reviewing this policy periodically to stay informed about how we protect your information. The "last updated" date at the bottom of this policy indicates when changes were last made.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your personal information? Our dedicated privacy team is here to help and responds to all inquiries within 48 hours.
Email: info@trovaleximunari.sbs
Phone: +61740393202
Mail: 39 Pitman Street Newcomb, Geelong VIC 3219, Australia
For formal privacy complaints or concerns, you may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.